I'm Ashley, a

connecting the possibilities of AI with people and what makes them human

What I Do

Brand strategy

Systems Thinking Across Constraints

designing for today and future architecture

cross-functional collaboration

component decisions built to last

legacy-to-modern transitions

Human-Centered Research

early-stage user interviews

assumption testing before development

research that redirects strategy

building user feedback loops from scratch

AI/UX and Emerging Technology

human-in-the-loop interaction design

transparency and trust patterns for AI

high-stakes, regulated environments

balancing AI output with human authority

Brand strategy

Systems Thinking Across Constraints

designing for today and future architecture

cross-functional collaboration

component decisions built to last

legacy-to-modern transitions

Human-Centered Research

early-stage user interviews

assumption testing before development

research that redirects strategy

building user feedback loops from scratch

AI/UX and Emerging Technology

human-in-the-loop interaction design

transparency and trust patterns for AI

high-stakes, regulated environments

balancing AI output with human authority

Featured Work

AI-Assisted Disability Claims Modernization

Adjudicators spent hours manually cross-referencing medical records, policy law, and thick manuals just to land on a single disability rating, then checked their work again, because one mistake meant a performance hit.

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User Research

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Interaction Design

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AI/UX

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Systems Thinking

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Prototyping

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Agile Delivery

AI-Assisted Disability Claims Modernization

Adjudicators spent hours manually cross-referencing medical records, policy law, and thick manuals just to land on a single disability rating, then checked their work again, because one mistake meant a performance hit.

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User Research

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Interaction Design

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AI/UX

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Systems Thinking

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Prototyping

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Agile Delivery

Automated Claim Return

When a claim was sent back to previous step as incomplete, the adjudicator sending got no productivity credit for handling it, plus had to manually re-enter information into oversized legacy forms just to process that return.

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User Research

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Interaction Design

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Systems Thinking

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Component Design

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Legacy Modernization

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Prototyping

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Agile Delivery

Automated Claim Return

When a claim was sent back to previous step as incomplete, the adjudicator sending got no productivity credit for handling it, plus had to manually re-enter information into oversized legacy forms just to process that return.

#

User Research

#

Interaction Design

#

Systems Thinking

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Component Design

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Legacy Modernization

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Prototyping

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Agile Delivery

Claims Correspondence Tracking Widget

Are adjudicators wasting time opening a correspondence application they didn't always need to open? Two user interviews later, I found out I was wrong — and that was the best possible outcome.

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User Research

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Strategic Design

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Prototyping

Claims Correspondence Tracking Widget

Are adjudicators wasting time opening a correspondence application they didn't always need to open? Two user interviews later, I found out I was wrong — and that was the best possible outcome.

#

User Research

#

Strategic Design

#

Prototyping

Love great design or good coffee? Let’s chat!

A Bit About Ashley

A little bit more

Where do you appreciate design that others might miss?

A well designed kitchen, with function and aethetics fully intertwined is just *chef's kiss*

Where do you find ideas that have nothing to do with design?

Do you have a favorite piece of media right now?

What is the coolest place you've ever been?

Let’s Turn Your “What Ifs” Into “Let’s Dos”!